Service Fees

Contacting a tutor on our site doesn't cost you anything, and we don't ask for any credit card details – we want to make it as simple and quick as possible for you to find a tutor!

Once you've started with a tutor is when we ask you to value our service. We add a small fee to each bill that your tutor sends you.

Service fee paid by students

The service fee is currently 5% of the subtotal of each invoice. The subtotal is the amount your tutor charges you before the service fee has been added. Don't worry, this is much lower than anything a traditional tutoring agency would charge you, and a much better deal for your tutor too!


You hire a tutor for $40 per hour to give a 1 hour lesson each week for a school term (8 weeks). The total invoice your tutor sends you will be for $40 x 8 hours:

  • Subtotal = $320
  • + service fee (5%) = $16
  • Total to pay = $336 (effectively $42/hour)

Your tutor will email bills to you directly, and you can pay by credit or debit card at no extra cost.

This service fee is the lifeblood of Tutorly, allowing us to maintain the quality of tutor listings and provide phone support for any questions you may have or advice you may need.

When you pay a bill that a tutor has emailed to you, the service fee portion is automatically transferred to us by the tutor. If a tutor refunds you within 60 days of payment being made, the respective service fee will also be refunded to you.

In the future we aim to adjust the service fee to better match how many hours you’ve spent with a tutor, but to keep it simple we’re starting out with a low flat rate.

Sales tax

Depending on your country of residence, sales tax (e.g. GST or VAT) may be payable on the service fee. We will build any relevant sales tax into the service fee you see displayed on each bill. The service fee you pay will always be inclusive of any applicable sales tax.

We currently include GST in our service fee for users in New Zealand.

Transaction fees paid by tutors

Your tutor will pay any transaction fees charged by our payment facility provider, PayPal. These variable fees cover the cost of processing your payment (tutors, see 'I want to tutor!' for worked examples).

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